Shop Policies / Order Info
Just like you, handmade items are unique and special in a way that is all their own. Please allow slight variation between the stock photo and the item you receive.
Due to the handmade nature of our products, items may vary slightly.
Our processing time is 1-3 weeks for standard orders, custom designs may take longer. This does not include shipping/transit time. All order are shipped using USPS First Class mail and can take 2-7 business days. If you need your item by a certain date please contact us prior to ordering.
Once your package leaves our hands and is in the hands of USPS, sadly, we are no longer responsible for the package. In the unfortunate event that a problem does arise, such as a delay or your package has stopped moving, please contact USPS at 1-800-275-8777.
If a package is returned to us due to customer inaccurately entering their shipping address at checkout, customer is responsible for shipping costs to reship items to correct address.
Thank you so much for your support!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customized goods such as personalized with a name or a custom design, cannot be returned unless it was received damaged or an incorrect item.
If you change your mind and would like to cancel your order for any reason, contact us as soon as possible so we can try to cancel before it has started being created. If we have already started making your order, you will receive a full refund minus a 20% restocking fee. If we have not started processing your order, we will issue a full refund and cancel your order.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Contact us to discuss details.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance or close-out items cannot be refunded (unless they arrive defective or damaged).
Exchanges (if applicable)
We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com within 7 days of receiving your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If there was an error on our end, we will cover or refund shipping costs on a case-by-case basis and reimburse your return shipping up to the price paid for original shipping. You must keep your shipping receipt and e-mail us a copy to show shipping costs paid to get reimbursed.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item due to the postal carrier and cannot be held responsible for an item that does not reach us.